At Istanbul Galata University Dental Hospital, all our services are provided with respect for patient rights. The rights of our patients are listed below.
Right to Benefit from Services
- To benefit fairly from the preventive and curative health services needed to lead a healthy life, and to be referred to a suitable healthcare facility when a service cannot be provided.
- Equal access to healthcare regardless of gender, race, ethnicity, language, belief, national origin, sexual orientation, marital status, age, disability, health insurance, or economic or social status.
- To receive services of a satisfactory standard in terms of medical ethics, international quality standards, technology, comfort and human relations.
- To receive services in line with the law and medical criteria in priority cases.
Right to Information and Communication
- To be fully and accurately informed, in an understandable way, about treatment processes, the benefits and risks of procedures, the course of treatment and alternative treatment options.
- To know the names, identities and professional titles of the people providing care.
- To review their medical records, and request corrections where necessary, to the extent permitted by law.
- To know that they are in a university hospital and that some care providers are in training.
- To receive information courteously, in a manner that respects their values, beliefs, state of mind and philosophy of life.
- To request an interpreter when necessary.
Right to Confidentiality
- To have medical documents, the paying institution and/or person, contact details and other information kept confidential, even after death, except where permitted by law.
- To know that no medical intervention for research or educational purposes will be performed without the permission of the Ministry of Health and the consent of the patient or their legal representative, and that their name will only be disclosed with their consent if they take part in research.
Right to Respect and Dignity
- To be treated with respect, understanding and dignity.
Right to Consent
- To accept, stop or refuse a proposed treatment after being adequately informed about it.
Right to Choose the Healthcare Facility and Staff
- To choose and change the doctor, nurse and other healthcare staff responsible for their treatment.
Right to Privacy
- To request that their personal information and health status be kept confidential.
- To have all confidentiality principles and visual and auditory privacy respected.
Right to Safety
- To have their personal safety and belongings protected, and to be protected from risks in healthcare.
Right to Religious Services
- To fulfil their religious obligations and receive social and psychological support as far as possible.
Right to Pain Management
- To have their pain assessed and relieved with appropriate methods.
Right to Consultation
- To have other doctors consulted when their doctor considers it necessary or at their own request.
Right to Make Complaints and Suggestions
- To report complaints and suggestions if their rights are violated.
