Istanbul Galata University Dental Hospital is committed to providing healthcare services that comply with national and international standards, in accordance with the principles of patient safety, quality of care, and continuous improvement. The fundamental quality policies of our institution are outlined below.
Right to Access Services
Fair access to the preventive and curative health services necessary to lead a healthy life; and, if such services are unavailable, referral to a health care facility where they can be obtained.
Equal access to health care for every individual, without discrimination based on gender, race, ancestry, language, religion, national origin, sexual orientation, marital status, age, disability, health insurance, or economic or social status.
Receiving care at a satisfactory level in terms of medical ethics, international quality standards, technology, comfort, and interpersonal relationships.
Access to services that comply with legal and medical criteria in priority cases.
Right to Information and Communication
Receiving complete and accurate information—presented in a way they can understand—regarding treatment processes, the benefits and risks of the procedures to be performed, the course of treatment, and alternative treatment options.
Knowing the names, identities, and professional titles of the people they serve.
To review their medical records to the extent permitted by law and, where necessary, request that they be corrected.
Be aware that it is located at a university hospital and that some of the healthcare providers there have been trained.
Gently gather information in a manner consistent with their values, beliefs, emotional state, and philosophy of life. Request an interpreter when necessary.
Right to Privacy
Medical records, the paying entity and/or individual, contact information, and other details must be kept confidential even after death, except in cases permitted by law.
The patient should be aware that the Ministry of Health will not perform any medical intervention for research or educational purposes without the patient’s or the patient’s legal representative’s consent, and that if the patient participates in a study, their name will be disclosed after obtaining their consent.
The Right to Respect and Dignity
Patients deserve to be treated with respect, understanding, and dignity.
Right to Consent and Approval
Patients have the right to accept, discontinue, or refuse treatment after being adequately informed about the recommended treatments.
The Right to Choose a Healthcare Facility and Its Staff
Patients have the right to choose and change the doctor, nurse, and other healthcare personnel responsible for their care.
Privacy and Confidentiality
Request that their personal information and health status be kept confidential. Ensure strict adherence to all privacy principles and the principles of visual and auditory privacy.
Right to Security
Protecting patients' personal safety and property, and safeguarding them from risks associated with healthcare services.
The Right to Access Religious Services
Fulfilling religious obligations to the best of one’s ability and receiving social and psychological support.
The Right to Pain Management
Request that the patient's pain be assessed and relieved using an appropriate method.
Right to Consultation
Consultation with other physicians when the physician deems it necessary or at the patient’s request.
Submitting Complaints and Suggestions
Patients have the right to file complaints and submit suggestions in the event of a violation of their rights.
Rules and Procedures: Except in emergencies, keep your appointments and notify your doctor of any changes. Report changes to your health, social security, and personal information in a timely manner. Notify your doctor if you have a contagious illness.
Providing Information: Report current symptoms, past illnesses, treatments received, medications taken, and all other information related to your health in a timely and accurate manner. Notify your doctor and other healthcare providers of any unexpected changes or potential interactions that may arise during the course of treatment.
Following Recommendations: Participate as fully as possible in your care and treatment, and work in collaboration with all staff members on every matter. If you do not understand the procedures to be performed, your treatment, medication recommendations, or what to expect, be sure to ask questions; if you will not follow the instructions, inform your doctor.
Refrain from Making Unreasonable Demands: I do not object to changes in my appointment schedule or to extended wait times due to medical necessity. I will not request any procedures or medications that are not deemed appropriate or included in my treatment plan.
Showing Respect: Be respectful of other patients, their families, and staff, and help keep noise and disruption to a minimum.
Examination and Treatment Costs: Pay for medical expenses and the cost of the equipment and property you damaged.
Drug Safety: Starting with the patient identification process, checks are performed for medication safety, including medications that look or sound similar, drug-drug interactions, high-risk medications, adverse effects and medication errors, restricted antibiotics, and abbreviations.
Surgical Procedure / Surgical Safety: Surgical procedure or operation safety is ensured through the implementation of the "Right Side, Right Procedure, Right Patient" principles, as well as safe surgical control and anesthesia safe surgical control forms.
Preventing Falls: The necessary precautions are taken. Fall risk assessment is one of the initial evaluation criteria for patients; the physician conducts a preliminary fall risk assessment using a fall risk scale appropriate for the patient’s age. Based on the assessment results, the nurse takes the necessary precautions for patients at high risk of falling. Continuous building and facility inspections are conducted to identify hazards—such as wet floors and loose cables—that could cause patients, their families, or staff to fall.
Pain Management: When a patient scheduled for surgery first arrives, and periodically thereafter, they are assessed regarding the location, intensity, frequency, and nature of their pain, as well as factors that influence it and the target pain level.
Preventing Infections: The infection control program ensures that necessary precautions are taken against hospital-acquired infections through proper hand hygiene, isolation protocols, hospital cleaning, waste management, sterilization and disinfection methods, and surgical prophylaxis practices.
Data Privacy: Patients' medical information is kept confidential so that it is accessible only to healthcare professionals involved in the patient's care.
Accuracy of Test Results: Our devices undergo the necessary maintenance and calibration.
Accurate and Adequate Communication and Information: All employees receive annual training in communication skills. Our patients can feel free to ask doctors, nurses, or front desk staff any questions they may have.
Occupational health and safety-related risk assessments, pre-employment medical examinations, practices aimed at ensuring employee safety (hand hygiene, use of gloves, use of protective equipment, use of eye and face protection, use of lab coats, disinfection of maintenance supplies, injuries from sharp or cutting tools, etc.), on-site inspections, waste management, radiation safety measures, and building and facility management—as well as the monitoring of workplace accidents, occupational diseases, and work-related health issues—and occupational health and safety training are conducted. To ensure that these activities are carried out in a systematic, effective, and continuous manner, all inspection, monitoring, measurement, and training activities are documented.
Our management approach is guided by criteria such as environmental responsibility, energy conservation, and proper resource management. We prioritize reusable products, implement recycling programs, ensure the careful, efficient, and conservative use of water, and provide in-house training on energy efficiency.