The healthcare services at our hospital are built on respect for patient rights and on mutual responsibility between patients and healthcare professionals.
Patient Rights
Right to Benefit from Services
- To benefit fairly from the preventive and curative health services needed to lead a healthy life, and to be referred to a suitable healthcare facility when a service cannot be provided.
- Equal access to healthcare regardless of gender, race, ethnicity, language, belief, national origin, sexual orientation, marital status, age, disability, health insurance, or economic or social status.
- To receive services of a satisfactory standard in terms of medical ethics, international quality standards, technology, comfort and human relations.
- To receive services in line with the law and medical criteria in priority cases.
Right to Information and Communication
- To be fully and accurately informed, in an understandable way, about treatment processes, the benefits and risks of procedures, the course of treatment and alternative treatment options.
- To know the names, identities and professional titles of the people providing care.
- To review their medical records, and request corrections where necessary, to the extent permitted by law.
- To know that they are in a university hospital and that some care providers are in training.
- To receive information courteously, in a manner that respects their values, beliefs, state of mind and philosophy of life.
- To request an interpreter when necessary.
Right to Confidentiality
- To have medical documents, the paying institution and/or person, contact details and other information kept confidential, even after death, except where permitted by law.
- To know that no medical intervention for research or educational purposes will be performed without the permission of the Ministry of Health and the consent of the patient or their legal representative, and that their name will only be disclosed with their consent if they take part in research.
Right to Respect and Dignity
- To be treated with respect, understanding and dignity.
Right to Consent
- To accept, stop or refuse a proposed treatment after being adequately informed about it.
Right to Choose the Healthcare Facility and Staff
- To choose and change the doctor, nurse and other healthcare staff responsible for their treatment.
Right to Privacy
- To request that their personal information and health status be kept confidential.
- To have all confidentiality principles and visual and auditory privacy respected.
Right to Safety
- To have their personal safety and belongings protected, and to be protected from risks in healthcare.
Right to Religious Services
- To fulfil their religious obligations and receive social and psychological support as far as possible.
Right to Pain Management
- To have their pain assessed and relieved with appropriate methods.
Right to Consultation
- To have other doctors consulted when their doctor considers it necessary or at their own request.
Right to Make Complaints and Suggestions
- To report complaints and suggestions if their rights are violated.
Patient Responsibilities
Following Rules and Procedures
- To keep appointment dates and times except in emergencies, and to notify any changes in advance.
- To report changes in their health, social security and personal information in good time.
- To inform their doctor if they have an infectious disease.
Providing Information
- To report current complaints, past illnesses, treatments received, medications used and all other health information accurately and in good time.
- To report any unexpected changes or incompatibilities during treatment to their doctor and other healthcare staff.
Following Recommendations
- To take part in their care and treatment as fully as possible and to cooperate with all staff.
- To ask whenever they do not understand the recommendations and expectations regarding procedures, treatment and medications, and to inform their doctor if they will not follow them.
Not Making Inappropriate Requests
- Not to object if their turn is changed or the waiting time is extended for medical reasons.
- Not to request procedures or medications that are not considered appropriate or are not part of their treatment plan.
Showing Respect
- To be respectful to other patients, their families and staff, and to help keep noise and disorder under control.
Examination and Treatment Costs
- To pay treatment costs and the cost of any equipment or property they damage.
